LETS TALK

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, Bespoke items and Stock items that have been resized or engraved are not eligible for return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for all return postage charges. We recommend returning your item(s) using a fully trackable postal service and ensuring your parcel is securely sealed.

If you cannot return your items within 14 days of receipt of order, please contact us within this time frame. Items can only be returned outside of 14 days of receipt if approved in writing by ourselves.

To start a return, you can contact us at Joseph.alessandder@hotmail.co.uk

​

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will aim for your repair or replacement to be fully resolved in 60 days, however, this timescale may vary.

​

Exceptions / non-returnable items

Certain items cannot be returned, including made-to-order, bespoke, custom, shaped-to-fit, and resized or engraved items. These items are specially made to your specifications, and therefore cannot be returned or exchanged under any circumstances. Earrings are not eligible for return or exchange under any circumstances for hygiene reasons. 

​​

Shipping & Delivery

​

Delivery estimates

• Usually dispatched in 2-3 working days, but can be up to 5 working days in busier periods

• Please allow an additional 10-14 working days for items being resized or having a personalised engraving applied

• Bespoke or Custom items

  • Usually dispatched or ready for collection 6-8 weeks after final payment is received

 

Estimated delivery times via Royal Mail: 

UK Special Delivery aim: Next working day

​

Please Note we only dispatch to UK addresses 

​

We cannot be held responsible for unforeseen delays or delays caused by circumstances outside of our control.